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Eligible Springfield Residents can Contact Springfield City Library and Department of Elder Affairs for Help Scheduling COVID-19 Vaccine Appointment

Springfield, MA – Mayor Domenic J. Sarno and Health and Human Services (HHS) Commissioner Helen Caulton-Harris announce that the Springfield City Library and the Department of Elder Affairs continue to take action to help eligible Springfield residents, especially senior citizens, who need assistance with booking their COVID-19 vaccine appointment at one of the city neighborhood vaccination sites.


Each vaccine site has a specific registration link unique to that neighborhood location.  Those interested in getting their vaccine appointment must first register for an appointment by calling our Library and Elder Affairs Departments for further information. 


Effective immediately, during open hours, Library and Elder Affairs staff will be available by phone to assist those eligible Springfield residents who do not have access to technology to book their vaccine appointments.  In order to have a successful booking, people must have a checklist of things at the ready:


  • Name
  • Birthdate
  • Address (if experiencing homelessness, a temporary address or street intersection or other general description)
  • Phone number (preferably mobile)
  • Email address (if they have one)
  • Insurance information


The Library and Elder Affairs departments encourage those who need assistance to call their local branch during open hours: (Monday, Tuesday, Thursday, Friday, at 9:00 am – 5:00 pm, and Wednesday 10:00 am – 6:00 pm).  Saturday hours include: Central Library 9:00 am – 5:00 pm; East Forest Park, Forest Park, East Springfield, Indian Orchard, Mason Square and Sixteen Acres 11:00 am – 3:00 pm.  Please note that Brightwood and Pine Point will not be open on Saturdays.


All library branches, with the exception of Pine Point, will be taking phone calls during their open hours.  The contact information for the library branches are below:


Brightwood Branch:               413-263-6805

Central Library:                       413-263-6828 ext. 215

East Forest Park Branch:        413- 263-6836

East Springfield Branch:         413-263-6840

Forest Park Branch:                413-263-6843

Indian Orchard Branch:          413-263-6846

Mason Square Branch:           413-263-6853

Sixteen Acres Branch:            413-263-6858


Residents can also contact the Raymond A. Jordan Senior Center Monday through Friday, 8:00 am to 4:00 pm with the necessary information ready.  The City respectfully ask callers to be prepared to leave a message with their name and phone number so that a staff member can call the resident back in case there is no one immediate available.  The contact information for the Raymond A. Jordan Senior Center is below:


Raymond A. Jordan Senior Center:    413-787-6785


In addition, the Springfield Department of Health and Human Services and Behavioral Health Network (BHN) have partnered to provide vaccination appointments for Springfield residents.  Those eligible Springfield residents can register for an appointment with BHN at the dates and times available by visiting the City of Springfield’s website at and navigating to the city’s COVID-19 Vaccine Appointment Information page.


Mayor Sarno states, “In order to help our residents who may not have access to technology, such as a computer or smart phone, our Springfield Public Library and Department of Elder Affairs will have staff on hand to assist those eligible residents with scheduling their vaccine appointment at one of our city vaccination sites.  I want to thank Commissioner Helen Caulton-Harris, Springfield Library Director Molly Fogarty, and Elder Affairs Director Sandy Federico and their respective teams for their continued leadership helping our residents, especially our senior citizens, signup and troubleshoot any issues they may have in registering for a vaccine appointment.  My administration will continue to move aggressively to provide assistance for all of our residents as we continue to work together with all of our partners and stakeholders in defeating this COVID-19 Coronavirus pandemic.”


HHS Commissioner Caulton-Harris stated, “It is critical that we work collaboratively to meet the public health needs of our residents, especially our seniors.  I am grateful to the Departments of Elder Affairs and the Library system for their critical role in helping to make vaccine help available, particularly to our most underserved populations.  I am also thankful to all of our local partners for helping to stand up our local neighborhood vaccination sites.”


It is important to note and understand that librarians and Elder Affairs staff are not able to give medical advice and are only capable of helping everyone understand the online forms and book the appointments.  Please call your medical provider if you have any specific questions about vaccines before calling the libraries or elder affair.


Residents can visit the City of Springfield’s website and navigate to the City of Springfield’s COVID-19 (Coronavirus) Situational Update page for more information on registering for a vaccine appointments, the city’s vaccination sites, the Commonwealth’s vaccination timeline, and COVID-19 statistical information.