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Freedom Credit Union announces new Business Development Officer for its Cannabis Business Program

SPRINGFIELD, Mass. Freedom Credit Union has announced it recently welcomed Susan Crum, a resident of Westfield, as the Business Development Officer for its Cannabis Business Program. With three decades of banking experience, Crum became interested in partnering with cannabis entrepreneurs and spent time over the past year learning about the industry, including compliance, growing, processing and selling.

“Susan brings a unique skillset to her role with us,” said Freedom Credit Union President Glenn Welch.Her time spent as a community banker, combined with her relationship management experience and cannabis education, have provided her with a holistic understanding of the partnership between credit unions and cannabis businesses to safely manage their day-to-day financial needs.”

“We are thrilled to have Susan join our team,” said VP and Chief Lending Officer Jeffrey Smith. “With our Cannabis Business Program, we are demonstrating our commitment to supporting this relatively new area of business in our region with expert banking services. We know that they have specialized needs; Susan understands these intricacies, which will allow her to be a true partner to our customers in this industry.”

As part of the Business Team, Crum will be based in Freedom’s office at 77 Boylston Street in Springfield. She can be reached at or 413-505-5726.



About Freedom Credit Union

Originally chartered in 1922 as the Western Massachusetts Telephone Workers Credit Union and renamed in 2004, Freedom Credit Union is an 10-branch, full-service financial institution. Today, membership is available to anyone who lives, works or attends school in Hampden, Hampshire, Franklin or Berkshire counties in Massachusetts, and Hartford or Tolland counties in Connecticut. Offering a complete range of banking services and loan products, Freedom Credit Union has conveniently located Massachusetts branches in Chicopee, Easthampton, Feeding Hills, Greenfield, Ludlow, Northampton, Turners Falls, West Springfield and two in Springfield. For more information, visit   


Freedom Credit Union is federally insured by the National Credit Union Administration (NCUA). Shares and deposits in excess of NCUA limits are fully insured by the Massachusetts Credit Union Share Insurance Corporation (MSIC). Equal housing lender. NMLS #478769.