Ware, MA – July 13, 2021 – Country Bank, a full-service financial institution serving central and western Massachusetts, announced the recipients of the 2020 President’s Platinum Award. The Bank’s recognition program, “CB Shines”, encourages staff members to be on the lookout for co-workers who embody the Bank’s corporate values of Integrity, Service, Teamwork, Excellence, and Prosperity (iSTEP). Within this program, an employee can receive different levels of recognition: Silver Spotlight (awarded anytime), Gold Star (awarded quarterly) and the President’s Platinum (awarded annually). Corporate values include
“Country Bank’s staff members contribute to the Bank’s success in so many ways throughout the year, and we are delighted to celebrate their contributions. We know 2020 was a unique year for many and the recipients were very deserving of this award. The 2020 President’s Platinum award was presented to both Dianna Lussier, Risk Management Officer, and Nicholas Thompson, Assistant Manager, Customer Care Center. Dianna and Nicholas both embody the Bank’s corporate values. In addition, their nominators recognized the contributions they make to the organization, their customers and co-workers. Our staff members are extremely dedicated, knowledgeable and committed to delivering the best service both to their external customers as well as their internal customers”, stated Paul Scully, President, and CEO of Country Bank.
“Dianna’s forward-looking and collaborative manner, as well as her willingness to think outside the box and assist others when a problem arises, is noteworthy. In addition, Dianna looks to add value in her cross-divisional relationships, assumes extra duties when needed, and is considerate of other’s opinions”, stated Dawn Fleury, First Senior Vice President, and Chief Risk Officer.
“I am extremely honored and grateful to have been named the co-recipient of the prestigious 2020 President’s Platinum Award. Winning this award would not have been possible without my mentors and colleagues’ endless support and encouragement. I have learned to challenge myself and to use successes and setbacks as a way to continually develop my skillset”, stated Lussier.
“Nick is a driven individual and is committed to improving his skillset by stepping out of his comfort zone and learning new things. Nick has been recognized for his professionalism and knowledge in Retail Banking. One of the most notable things about Nick is – he doesn’t shy away from times of friction or discomfort”, stated Ashely Swett, Customer Care Center Manager.
“Being a recipient of the Presidential Platinum Award is such an amazing honor. I am thankful to Paul and to Country Bank for all of the opportunities that have been provided to me”, stated Thompson.
About Country Bank
Country Bank is a full-service mutual community bank serving central and western Massachusetts with 14 offices in Ware, Palmer, West Brookfield, Brimfield, Belchertown, Wilbraham, Ludlow, Leicester, Paxton, Charlton, and Worcester. Country Bank is a member of FDIC, DIF, and the SUM network. Country Bank can be reached at 800-322-8233 or online at countrybank.com.